Pop Shoes: Quebecers' favorite shoe store in terms of customer experience

According to the results of Léger's most recent Wow* survey,  Pop Shoes is the shoe store preferred by Quebecers in terms of customer experience! What great recognition for our network of approximately 70 franchise owners across Quebec, Ontario and the Maritimes.

Here are five reasons that can explain the success of our banner present since 1985 to support families in their choice of shoes, boots, sandals or accessories.

* The survey was conducted among respondents from Quebec only.
 

Photo credit: Kevin Langlois

Available and dedicated owners
 

When you visit a Chaussures Pop store, you are generally served by the owner* who is available to guide you and, above all, offer optimal service. In summary, behind each store, there is a qualified entrepreneur who is committed to the success of his business of course, but above all, the wish to see you again season after season. As we still much prefer human contact to find a pair of shoes, Pop Shoes becomes a destination of choice!

* The masculine form has been used in the text in order to lighten the reading. However, our network has almost equal numbers of male and female owners.


 

Excellent product knowledge

The selection of shoes is made especially for local customers since the entrepreneur knows the tastes and interests of people in his community well.

The owner will also take the time to take into account the needs of the customer in order to offer them the most appropriate pair of shoes for their daily activities or for practicing their favorite sport. In short, we want each person who comes to the store to be satisfied and, above all, to come back and see us soon.

Family stories
 

Several merchants surround themselves with members of their family in order to team up with the store. For example, a spouse who welcomes us during a visit. In summary, behind a Pop Shoes team it is often a close-knit family story.

Engaged in the community

In recent years we have chosen as a network to get involved in causes that help sick children and their families such as Leucan or Opération Enfant Soleil and then in terms of academic success with support from the Maman Dion Foundation. In two and a half years, a total of $424,614.36 was redistributed thanks to joint efforts.

In addition of these commitments, each merchant is closely involved in his community. It is not uncommon to see shoe donations made for children in need or generous contributions to local organizations that support families.

Read or reread our latest article talking about campagne Leucan in fall 2023. < br>
The Pop Shoes stores and their Go Sport banner smash a new record by awarding an amount of $200,038 to Opération Enfant Soleil.


< /span>Photo credit: Stéphanie Allard

Quality products

Strength in numbers ensures that products are designed in larger quantities and can therefore be of higher quality for the same price. This is the case for original products like Alberto, Duty Nine, Blue Rocky, Manhattan, West Way, etc. In addition to our products developed by our team of designers, we also find in our stores the biggest brands such as Nike, Adidas, Skechers, Clarks, Baffin, etc.

Discover our Alberto collection
 

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We're talking about us
We talks about us in an article in the newspaper La Presse:

"[…] of all the companies, the one that stands out the most from its competitors is Pop Shoes, a local brand of relatively modest size. Its result (87) is well above that of all other shoe retailers […]", writes Marie-Ève ​​Fournier, journalist at La Presse in the article Human contact does not go out of fashion.

Read the article from journal La Presse also here

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Did you know?

Psitt... if you like the customer service at Pop Shoes stores, did you also know thatseveral entrepreneurs also own a Go Sport banner, a sports fashion retailer (clothing, sports shoes and equipment)?

Learn more on Go Sport.
Find a Go Sport store near you.


< span data-mce-fragment="1">Would you like to join the Pop Shoes family? There are several sectors available to acquire a franchise. Discover the 8 keys to success as a franchisee.