According to the results of the latest Wow* survey by Léger, POP Shoes is the favorite shoe store of Quebecers for the second consecutive year in terms of customer experience! What a wonderful recognition for our network of about 70 owners holding a franchise across Quebec, Ontario, and the Maritimes.
* The survey was conducted only among respondents from Quebec.
A shared pride
This ranking is based on a rigorous analysis of the customer experience of more than 350 Quebec retailers. POP Shoes stands out for its human values, its closeness to its customers, and its commitment to the community. Since 1985, we have been supporting families in their choices of shoes, boots, and accessories by offering attentive service and quality products.
Here are five reasons that can explain the success of our brand.
Photo credit: Kevin Langlois
Available and dedicated owners
When you visit a POP Shoes store, you are usually served by the owner* available to guide you and, above all, offer optimal service. In short, behind every store, there is a qualified entrepreneur who cares about the success of their business, of course, but especially the wish to see you again season after season. Since we still strongly prefer human contact to find a pair of shoes, POP Shoes becomes a top destination!
* The masculine form has been used in the text to lighten the reading. However, our network has almost equal numbers of male and female owners. 
Excellent product knowledge
The shoe selection is made especially for the local clientele since the entrepreneur knows well the tastes and interests of the people in their community.
The owner will also take the time to carefully consider the customer's needs to suggest the most suitable pair of shoes for their daily activities or to practice their favorite sport. In short, we care that every person who comes into the store finds satisfaction and, above all, returns to see us soon.
Family stories
Many merchants surround themselves with family members to form a team with the store. For example, a spouse who welcomes you during a visit. In short, behind a POP Shoes team, there is often a tightly knit family story.
Committed to the community
In recent years, as a network, we have chosen to get involved in causes that help sick children and their families such as Leucan or Opération Enfant Soleil, and in academic success by supporting the Maman Dion Foundation.
In addition to these commitments, each merchant is closely involved in their community. It is not uncommon to see shoe donations made for children in need or generous contributions to local organizations that support families.
POP Shoes stores and their Go Sport banner break a new record by donating an amount of $175,000 to Opération Enfant Soleil. 
Quality products
The strength in numbers means that products are made in larger quantities and can thus be of superior quality for the same price. This is the case for original products like Alberto, Duty Nine, Blue Rocky, Manhatan, West Way, etc. In addition to our products developed by our design team, you will also find the biggest brands in our stores such as Nike, Adidas, Skechers, Clarks, Baffin, etc.
Discover our Alberto collection
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We are talked about
We are mentioned in an article in the newspaper La Presse:
"[…] of all the companies, the one that stands out the most from its competitors is POP Shoes, a relatively modest local brand. Its score (87) is well above that of all other shoe retailers […]", writes Marie-Ève Fournier, journalist at La Presse in the article Human contact never goes out of style.
Read the article in the newspaper La Presse.
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Did you know?
Psst... if you like the customer service at POP Shoes stores, did you also know that several entrepreneurs also own a Go Sport banner, a retailer of sports fashion (clothing, sports shoes, and equipment)?
Learn more about Go Sport.
Find a Go Sport store near you. 
Would you like to join the POP Shoes family? There are several areas available to acquire a franchise. Discover also the 8 keys to success to succeed as a franchisee.
