FAQ

GENERAL

Regular prices are the same online and in store, however some promotions may differ from one to the other.

The selection of products is mostly the same, with the exception of certain products that can only be found in store. Please note that depending on the size of the stores, the entire collection may not be available everywhere.

Orders cannot be modified or canceled once processed. If your purchase does not suit you, you can return it to one of our POP Shoes stores or by mail. For more information, see our return policy.

Once your order is received, you can return it to one of our POP Shoes stores or by mail. Make sure the item has not been worn and is accompanied by its invoice as well as its original box. No exchanges for online purchases. For more details on refunds, please see our return policy.

MasterCard / Visa

Shop pay / Google Pay

If you agree that Purolator leaves your package without a signature, you can fill out and print the form available at the following link: Form