Refund policy

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LEGAL INFORMATION / TERMS OF SALE

If the products you purchased from POP Shoes are not completely suitable for you, we will accept returns within 15 days of receipt, provided that all of the following conditions are met:

• The item has not been worn.
• It is still in its original box.
• You have the invoice or transaction receipt.

If the return does not comply with these criteria, the product may be returned to you and shipping fees may be charged to you.

No exchanges for online purchases.

Please note that shipping fees paid at the time of purchase, if applicable, are non-refundable in the event of a return.

HOW TO MAKE A RETURN

IN STORE (Free)

Please go to the nearest store with your item.

Have your order sheet with you. The item or items must comply with the criteria mentioned above.

The store clerk will notify us of your return.

Please note that refunds will be issued using the same payment method used for the original purchase within 3-7 business days. No refund will be issued for shipping fees.

 

BY CARRIER (At your expense)

If your merchandise is defective, you must write to us at the following email address: [email protected]

For any other regular return, if you return the package to the POP Shoes warehouse (at your expense) using the carrier of your choice, the merchandise must be packaged properly to protect it during transport.

The product’s original box, particularly the shoe box, must not be used directly as a shipping box. It must be placed in a shipping box or appropriate outer packaging. No shipping label, adhesive tape, or other shipping element may be affixed directly to the product’s original box. An original box damaged by improper packaging could affect the acceptance of the return.

We recommend purchasing insurance in case the package is lost.

We will issue the refund upon receipt of the package, using the same payment method used for the purchase. No refund will be issued for the initial shipping fees. Please allow 3 to 7 business days for the carrier’s shipping time and credit processing.

 

SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:

** If you are not completely satisfied with your purchase, POP Shoes undertakes to comply with its return policy appearing above.

 

 ** Purchases made in store can only be processed in store. For additional information regarding their return policy, you may contact them by telephone. 

 https://www.chaussurespop.com/pages/trouver-un-magasin

 

WARRANTY

All items offered by POP Shoes are new and free from defects. They are covered by a 30-day warranty from the date of purchase against any manufacturing defect, provided that the product has been used under normal conditions. In the event of a defect, we will request photos of the item clearly showing the wear and the defect. If the claim is approved, you must return the item to the nearest POP Shoes store to obtain a refund using the original payment method. Please note that no compensation or exchange will be provided.