Shipping policy

Terms and Conditions

• Valid shipping and billing addresses in Canada.
• Delivery to residences only.
• No packages delivered to a P.O. box.
• The billing address must match the one associated with the credit card used. If the address is different, we may request proof of residence to prevent any risk of fraud.
• Orders from Nunavut, Yukon, or the Northwest Territories will not be serviced by our company.

Rates by Province

For orders of $75 or less. 

Free Shipping*

Enjoy free shipping* with any purchase of 75 $ or more made in Canada.

*Some remote areas are excluded from this promotion due to higher shipping costs. For these zones, we will contact you to arrange delivery options and costs based on the available carrier.

Carriers 

At Chaussures Pop, we are committed to providing fast and reliable delivery. For most orders, we use Purolator, a Canadian courier service known for its speed and reliability.

For remote regions, including Côte-Nord and Northern Quebec, where courier services are limited, we work with Canada Post. In these areas, delivery times may be longer, and shipping fees may vary depending on the available carrier. We will contact affected customers directly to arrange appropriate shipping terms.

📝 Signature Required Upon Delivery

Signature is required by default. Authorization for delivery without signature will be requested from the carrier.
👉 Learn more about signature-free delivery with Purolator

 

Canada Post Strike

However, for deliveries in certain remote areas, Canada Post remains our only available carrier. In these cases, there may be additional delays beyond our control.

Rest assured that we are working very hard to provide you with the best possible service, no matter the situation. Thank you for your understanding and trust!

 

Delivery Time

Under normal conditions, orders will be processed within up to 7 business days. Delays may occur depending on purchase volume. We do everything possible to ensure you receive your package as quickly as possible. 

 

Chaussures Pop disclaims all responsibility for delivery delays due to stock shortages, whether or not caused by the carrier, or resulting from an agreement between the delivery location and the carrier marked SNR (signature not required). Chaussures Pop ships all orders with mandatory signature. However, if an SNR agreement is in place for the delivery location, it means you consent to leave the package without a signature, which is considered a valid signature. Therefore, if the package is lost or stolen following this delivery, Chaussures Pop is not responsible and will not cover credit or replacement costs.

Delivery Attempt - Recipient Unavailable

If a delivery attempt is made but the recipient is not available to accept the shipment, a delivery notice will be left specifying the address where the shipment can be picked up. Your shipment will be held at the shipping facility for up to five business days.

• To make other arrangements, please contact Purolator using the Live Chat option or the Contact Us page. Additional fees may apply.
• If the package is not picked up within the allotted time, it will be returned to Chaussures Pop. If you still want your package, shipping fees will be charged for this second shipment.
• If you choose not to proceed with a new shipment, a credit equal to the value of the merchandise will be issued, excluding the initial shipping fees, which are non-refundable.