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Features
If the products you purchased from POP Shoes do not fully suit you, we will accept returns within 15 days following receipt, provided all the following conditions are met:
If the return does not meet these criteria, the product may be sent back to you and shipping costs may be charged.
No exchanges for online purchases.
Please note that shipping fees paid at the time of purchase (if any) are non-refundable in case of return.
IN STORE (Free)
Please go to the store nearest to you with your item.
Have your order form on hand. The item(s) must comply with the criteria mentioned above.
The store clerk will notify us of your return.
Please note that refunds will be made using the same payment method used at the initial purchase within 3-7 business days. No refund on shipping fees.
BY CARRIER (At your expense)
If your merchandise is defective, you must write to us at the following email: support@chaussurespop.com
For any other normal return, if you return the package to the POP Shoes warehouse (at your expense) by mail or Purolator, the merchandise must be properly packaged to protect it. We advise you to take insurance in case of loss.
We will issue the refund upon receipt of the package, using the same payment method as the purchase. No refund on initial shipping fees and please allow 3 to 7 business days for the carrier’s shipping time as well as credit processing.
SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:
POP Shoes - WEB
100, 12th Avenue
Deschaillons-sur Saint-Laurent, QC
G0S 1G0
Important:
** If you are not completely satisfied with your purchase, POP Shoes commits to respecting its return policy shown above.
** Purchases made in store can only be handled in store. For additional information regarding their return policy, you can contact them by phone.
https://www.chaussurespop.com/pages/trouver-un-magasin
WARRANTY
All items offered by POP Shoes are new and free of defects. They come with a 30-day warranty from the date of purchase against any manufacturing defect, provided the product has been used under normal conditions. In case of defect, we will request photos of the item clearly showing the wear and defect. If the request is approved, you must bring the item to the nearest POP Shoes store to obtain a refund according to the initial payment method. Please note that no compensation or exchange will be made.
