Shoe store number 1 for customer experience – thank you for choosing us!

For our 40th anniversary, all our wishes come true. You have chosen us as the number 1 shoe store for in-store customer experience, and this for a third consecutive year, according to the WOW Index by Léger Marketing. A recognition that reflects the greatest strength of our network: the experience lived in store.

A recognition that places us at the top

Our network is recognized as the number 1 shoe store for in-store customer experience. This is not a marketing promise: it is recognized, measured, and confirmed by an independent survey.

WOW Index – Léger Marketing
• Best in-store customer experience
• 3rd consecutive year
• Top 50 out of 265 banners, all categories combined

This distinction places us among the best in-store experiences in Quebec, across all industries.

Experience above all

The product matters, but the experience makes all the difference. Each visit to the store is designed to be simple, pleasant, and efficient, thanks to a human and attentive approach.

• A warm welcome
• Useful advice, tailored to real needs
• A relationship of trust, without high-pressure sales
• Franchisees involved in their communities

The human factor, at the heart of our success

This ranking confirms that our greatest strength lies with our franchisees and their teams in store.

• Present, accessible, and attentive
• Committed to offering a consistent experience from one store to another
• Careful with every detail: welcome, advice, follow-up

A team success… and of trust

This result reflects the daily work of our teams, but also the trust our customers place in us.

As POP Shoes celebrates its 40 years, this recognition takes on its full meaning. It testifies to a lasting commitment to the customer experience, built over the years, with consistency and passion.

To you who choose our stores, thank you.
Your loyalty and your feedback motivate us to continue raising our standards, day after day.

Thanks also to all our teams who bring this experience to life, every day, on the ground.

The POP Shoes family